DELIVERY POLICY

At CWI Beehives & Frames, we aim to make nationwide delivery as simple and cost-effective as possible. Please read the following delivery terms carefully before placing your order.

1. STANDARD DELIVERY – PUDO

CWI uses The Courier Guy’s PUDO service for standard nationwide deliveries.

Our standard delivery service is:

  • PUDO Kiosk to Kiosk; or
  • PUDO Kiosk to Locker.

Standard delivery does not include door-to-door delivery.

The standard delivery fee charged at checkout is currently R250, for parcels weighing up to a maximum of 20 kg, subject to the terms below.

2. MAXIMUM WEIGHT FOR STANDARD DELIVERY

The standard R250 delivery fee applies to parcels with a maximum total weight of 20 kg.

If the total weight of an order exceeds 20 kg, the standard checkout delivery fee will not cover the full courier cost.

In these cases:

  • CWI will obtain the applicable courier rate;
  • the customer will be contacted by email;
  • an additional delivery quotation will be provided; and
  • the additional courier charge must be paid before the order can be dispatched.

By placing an order exceeding 20 kg, the customer acknowledges that additional courier charges may apply.

3. DOOR-TO-DOOR DELIVERY

Door-to-door delivery is not included in CWI’s standard delivery fee.

Customers who require door-to-door delivery must request this separately.

Door-to-door delivery will incur an additional charge of at least R150, depending on the delivery address, parcel size, weight and applicable courier rate.

CWI will confirm the final delivery cost by email and provide a separate quotation where required. Any additional delivery charge must be paid before dispatch.

4. PUDO LOCKER / KIOSK COLLECTION

Once an order has been dispatched, the customer will receive the relevant tracking and/or collection information.

Customers are responsible for monitoring their tracking notifications and collecting their parcel from the selected PUDO Locker or Kiosk within the collection period communicated by The Courier Guy/PUDO, which is generally 48 hours.

If a customer knows that they will be unable to collect the parcel within the required period, they must contact CWI or The Courier Guy/PUDO before the collection period expires, so that available options can be investigated.

5. EXPIRED OR UNCOLLECTED PARCELS

If a customer fails to collect a parcel within the required collection period and the PUDO booking or locker reservation expires, any additional courier, rebooking, return or redelivery costs resulting from the failure to collect will be for the customer’s account.

CWI will not absorb additional courier charges caused by a customer’s failure to collect a parcel after the customer has received the relevant tracking or collection notification.

Where a new courier booking is required, the applicable additional amount must be paid before the parcel is rebooked or dispatched again.

6. TRACKING INFORMATION

Tracking information will be supplied to the customer once the parcel has been booked and/or dispatched.

It is the customer’s responsibility to:

  • monitor the tracking information supplied;
  • ensure that the cellphone number and email address provided with the order are correct;
  • collect the parcel within the required collection period; and
  • contact CWI promptly if there is a problem with the collection or delivery.

CWI cannot be held responsible for delays or additional costs caused by incorrect contact information supplied by the customer.

7. CUSTOMER’S SELECTED PUDO LOCATION

Customers must ensure that the selected PUDO Locker or Kiosk is correct and suitable before the courier booking is finalised.

If a parcel needs to be redirected or rebooked because of an incorrect collection location supplied or selected by the customer, any additional courier charges may be for the customer’s account.

8. DISPATCH AND COURIER TRANSIT TIMES

CWI’s production or order preparation time is separate from the courier’s delivery time.

Any estimated courier delivery period begins after the order has been completed and dispatched.

Courier transit times are estimates and may be affected by circumstances outside CWI’s reasonable control, including courier network delays, public holidays, peak periods, weather, road conditions or service disruptions.

CWI will assist customers with reasonable courier queries where necessary but cannot guarantee a specific courier delivery date unless this has been expressly agreed in writing.

9. LARGE OR BULK ORDERS

Large, heavy or bulk orders may not qualify for the standard PUDO delivery option.

Where an order requires multiple parcels, freight transport or an alternative courier service, CWI will provide the customer with the applicable delivery quotation before dispatch.

Any additional transport or courier charges must be paid before the goods are dispatched.

10. DELIVERY QUERIES

Customers who have questions regarding their delivery, require door-to-door delivery, or need assistance with a PUDO collection should contact CWI as soon as possible and quote their order number.

By placing an order through the CWI Beehives & Frames website, the customer acknowledges and accepts the delivery terms applicable to their order.

CWI Beehives & Frames (Pty) Ltd