Return & Refund Policy – CWI Beehives & Frames
At CWI Beehives & Frames, we’re committed to quality and customer satisfaction. If there’s an issue with your order, we’re here to help.
Returns
Customers must report any issues within 24 hours of receiving their order. This includes defects, damage during transit, or incorrect products received.
To request a return, please send clear photos via WhatsApp, email, or phone within the 24-hour window. Late claims may not be accepted.
Non-Returnable Items
- Bee swarms are non-returnable once they have been inspected and accepted by the customer at the time of delivery.
Return Options
Depending on the situation, we may offer a refund, exchange, or store credit. Each case will be handled individually.
Return Shipping
- If the error is ours (e.g., defective or wrong product), we will cover return shipping.
- If the return is due to customer error or change of mind, the customer is responsible for returning the product or covering shipping costs.
Contact Before Returning
Please contact us before returning any items:
📱 WhatsApp: 061 660 3874
📧 Email: info@cwibeehives.co.za
📞 Phone: 061 660 3874
Return Address:
CWI Beehives & Frames
Units 10–12 Muskadel Street,
Montagu, 6720, South Africa
Refund Processing
Approved refunds will be processed within 10–14 working days after we receive the returned items.