Privacy Policy

Effective Date: 1 January 2024

1. Introduction

At CWI Beehives (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website at https://cwibeehives.co.za or engage with our products and services.

2. Information We Collect

a) Information You Provide

We collect personal information that you provide voluntarily, including:

  • Name, email address, phone number

  • Shipping and billing address

  • Order information and purchase history

  • Any communication you send to us via email or forms

b) Automatically Collected Information

When you browse our site, we may collect:

  • IP address, browser type, and device information

  • Pages visited, referral URLs, time spent on site

  • Cookies and similar technologies (for analytics and functionality)

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations, delivery updates, and service notifications

  • Improve and personalise your experience on our website

  • Communicate promotions or updates (if you opt in)

  • Comply with applicable legal requirements

4. Sharing Your Data

We do not sell or rent your personal information. Your data is only shared with:

  • Service providers (such as couriers, payment processors, and IT services)

  • Legal authorities when disclosure is required by law

  • Business successors in the event of a merger or sale, with notice provided

5. Cookies & Analytics

We use cookies to enhance website functionality and collect usage data through trusted analytics tools. You may adjust cookie settings in your browser at any time.

6. Data Retention

We retain your information as long as necessary for:

  • Order fulfilment and support

  • Legal, tax, and accounting obligations

  • Business and security purposes

Once data is no longer needed, it is deleted or anonymised securely.

7. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to your personal data

  • Correct or delete your personal data

  • Object to processing or withdraw consent (e.g., for marketing)

  • Lodge a complaint with the Information Regulator

To make any such request, please contact us using the details below.

8. Security Measures

We take reasonable technical and organisational steps to protect your personal data, including encryption, secure hosting, and access controls. However, no method is 100% secure.

9. Children’s Privacy

Our website and services are not intended for children under 18. We do not knowingly collect personal data from minors.

10. Third-Party Links

Our site may contain links to third-party websites. These sites operate independently and have their own privacy policies, which we recommend reviewing.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the site after changes means you accept the revised policy.

12. Contact Information

If you have any questions or requests regarding this policy or your personal information, please contact us:

CWI Beehives
📍 Muskadel Street, Bergsig, Montagu, 6720, South Africa
📞 084 799 6042
📧 info@cwibeehives.co.za

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